Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances, a Haier company; Jackson (MS); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Inbound Customer Service Agent, where you will provide exceptional support to GE Appliances owners. This remote role emphasizes flexibility, allowing you to work from the comfort of your home while engaging with customers to resolve their inquiries and enhance their experience. With a focus on sales and service, you will be empowered to make decisions that benefit both the customers and the company. Enjoy a supportive culture that values diversity and inclusion, along with comprehensive benefits that kick in from day one. If you're a proactive individual with a passion for customer service, this opportunity is perfect for you.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• Minimum one year of customer service or sales experience required.
• Excellent communication skills and professionalism are essential.

Responsibilities

• Support GE Appliances Owners with product info and service inquiries.
• Resolve owner issues through troubleshooting and sales.

Skills

Customer Service Experience

Sales Experience

Communication Skills

Attention to Detail

Problem-Solving Skills

Tools

MS Office

Windows-based Programs

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Join to apply for the Inbound Customer Service Agent-Bodewell (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. We have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. Our mission is to create happiness and well-being in every home. This is a 100% remote position.

Opportunities are available for candidates residing in these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 (four days a week), from 8:30 AM to 7:00 PM CST, Monday, Wednesday, Thursday, Friday (Tuesday and weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA: Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD.

Role Description

As an Inbound Customer Service Agent with ASI/GE Appliances, you will support GE Appliances Owners with a focus on sales and service. Responsibilities include providing product info, registration support, and handling inquiries about service, parts, delivery, and dealer locations. Concierge agents resolve owner issues through troubleshooting, sales, and minor concessions. Limited support will be provided to Non-GE Appliance branded owners.

Work Schedule & Compensation

• Shift: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM CST
• Base rate of $15.00/hour + incentives based on quality scores, paid weekly
• 9-week full-time training: same schedule as post-training; attendance is mandatory
• Post-training schedule: same as above; shift bid occurs twice a year to change schedules within 7am-7pm CST

Post-Training Responsibilities

• Utilize Windows-based programs to resolve owner issues, provide product info, and process inquiries
• Follow guidelines but also make decisions to benefit owners and GE Appliances
• Create and update owner records, log complaints, actions, and resolutions
• Provide feedback to improve training and processes
• Adhere to safety policies
• Support other business areas as needed
• Perform other duties as assigned

Qualifications

• Minimum one year of customer service or sales experience
• Proactive, self-starter with strong follow-through
• Ability to research, analyze data, and make sound decisions
• High attention to detail and concentration
• Excellent communication skills and professionalism
• Ability to work effectively from home with a dedicated quiet workspace
• Computer proficiency with MS Office and multiple systems

Remote Work Requirements

• Dedicated quiet workspace with equipment (dual monitors, keyboard, mouse, cords, Ethernet)
• Reliable internet with Ethernet connection (no satellite, prepaid, or DSL)

Internet Speed Requirements

• Ping: 50 Mbps or lower
• Download: 50 Mbps or higher
• Upload: 15 Mbps or higher

Our Culture

We focus on our People and Culture, emphasizing inclusion and diversity, fostering a sense of belonging, purpose, and engagement. We value flexibility, allowing employees to create work arrangements that balance individual and organizational needs. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. Accommodation requests can be sent to [e-mail].