Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances, a Haier company; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Inbound Customer Service Agent at a leading appliance company. This remote role offers the chance to support customers by providing product information, resolving inquiries, and ensuring satisfaction. With a commitment to employee well-being, the company offers a culture of growth and inclusivity. Enjoy a flexible work environment with comprehensive benefits starting from day one. If you are proactive, detail-oriented, and have a passion for helping others, this opportunity is perfect for you!

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Appliance discount program

Tuition reimbursement

Gym membership reimbursement

Qualifications

• At least one year of relevant experience in customer service or sales.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Support GE Appliances Owners with sales and service inquiries.
• Provide product info, registration support, and handle issues.

Skills

Customer Service

Sales

Communication Skills

Problem Solving

Data Analysis

Tools

MS Office

Windows-based Programs

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Join to apply for the Inbound Customer Service Agent-Bodewell (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Oklahoma City, OK; USA, Salt Lake City, UT; USA, Sioux Falls, SD

Job Responsibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will support GE Appliances Owners focusing on sales and service. Responsibilities include providing product info, registration support, and handling inquiries about service, parts, delivery, and dealer locations. You will resolve owner issues through troubleshooting, sales, and referrals, including minor concessions. Limited support for Non-GE branded appliance owners is also part of the role.

• Shift: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM - 7:00 PM CST, Tuesdays & Weekends off.
• Base rate of $15.00/hour + incentives based on quality scores, paid weekly.
• 9-week full-time training: same schedule, mandatory attendance with no absences allowed.
• Post-training schedule: same as above.
• Participation in shift bid twice a year to change schedules within business hours of 7am-7pm CST.

Post-training, you'll use various Windows-based programs and internal applications to:

• Provide solutions for customer issues, utilizing creativity and judgment during calls, emails, chats, or written inquiries.
• Follow guidelines, and when needed, implement concessions in the best interest of the owner and GE Appliances.
• Create, update, and retrieve owner records, documenting complaints, actions, and resolutions.
• Provide feedback to improve training and processes.
• Adhere to safety policies.
• Support other business areas as needed.
• Perform other duties as assigned.

Qualifications

• At least one year of relevant experience in customer service or sales.
• Proactive, self-starting, with strong process knowledge and follow-through.
• Ability to research, analyze data, and make sound decisions.
• High attention to detail and concentration.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain professionalism and promote brand loyalty.
• Integrity and ability to seek leadership guidance when necessary.
• Familiarity with web-based systems and multitasking.
• Ability to work effectively from home.
• Computer skills: MS Office and navigating multiple systems.

Remote Work Requirements

• Dedicated, quiet, and spacious work area for equipment.
• Reliable internet with Ethernet connection; no satellite, prepaid, or DSL internet.

Internet Speed Requirements:

• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Our Culture

Centered on our People and Culture, reflecting our Zero Distance philosophy and commitment to inclusion and diversity. We aim to create an environment where everyone feels valued, connected, and empowered. Our culture fosters engagement, belonging, and connection, emphasizing retention and flexibility.

GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].