Inbound Customer Service Agent-Bodewell (Remote)

Lensa; Columbia (SC); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Inbound Customer Service Agenten, um Kundenanfragen zu bearbeiten und Lösungen für GE Appliances-Besitzer bereitzustellen. Diese spannende Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Sie Ihre Fähigkeiten im Kundenservice und Verkauf einsetzen können. Mit einem flexiblen Remote-Arbeitsmodell und einer Vielzahl von Vorteilen, einschließlich bezahlter Schulungen und einem unterstützenden Team, ist dies eine großartige Gelegenheit, um Ihre Karriere voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem positiven Team zu arbeiten, könnte dies die perfekte Position für Sie sein.

Benefits

Bezahlte Schulung

Homeoffice-Möglichkeiten

Keine Wochenendschichten

Bezahlte Freizeit

Medizinische, zahnärztliche und visuelle Leistungen

401(k) mit Unternehmensbeitrag

Lebensversicherung

Tuition reimbursement

Fitnessstudio-Erstattung

Karrierewachstums-Möglichkeiten

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder Verkauf.
• Starke Kommunikationsfähigkeiten und Professionalität erforderlich.

Responsibilities

• Bereitstellung von Produktinformationen und Unterstützung bei der Registrierung.
• Bearbeitung von Anfragen zu Service, Teilen und Lieferungen.

Skills

Kundenservice Erfahrung

Verkaufskompetenz

Datenanalyse

MS Office Kenntnisse

Kommunikationsfähigkeiten

Education

High School Abschluss

Tools

Windows-basierte Programme

Job description

Inbound Customer Service Agent-Bodewell (Remote)

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. We have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. Our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 (four days a week), 10 hours per day, Monday, Wednesday, Thursday, Friday, from 8:30 AM to 7:00 PM (CST). (Tuesday & weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility from day one
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Role Description

As an **Inbound Customer Service Agent** with ASI/GE Appliances, you will provide direct support to GE Appliances Owners, focusing on sales and service. Responsibilities include providing product information, registration support, and handling inquiries related to service, parts, delivery, and dealer locations. Concierge agents will resolve owner issues through troubleshooting, sales, service, referrals, and minor concessions. Support to Non-GE Appliance owners is limited.

Shift: 4x10 (days a week), 10 hours per day, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST). After 9 weeks of full-time training, you will work the same schedule. Training is mandatory with no absences permitted.

Post-training, you will use multiple Windows-based programs and internal applications to:

• Drive solutions for customer issues using creativity and judgment
• Follow guidelines and implement concessions when appropriate
• Create, update, and retrieve owner records
• Provide feedback to improve training and quality
• Adhere to safety policies
• Support other business areas as needed
• Perform other duties as assigned

Qualifications

• At least 1 year of relevant customer service or sales experience
• Proactive, self-starter with strong follow-through and process knowledge
• Ability to research, analyze data, and make sound decisions
• High attention to detail and concentration
• Excellent communication skills and professionalism
• Ability to work effectively from home with a dedicated workspace and reliable internet
• Computer skills including MS Office and navigating multiple systems

Remote Work Requirements

• Dedicated quiet workspace with space for equipment
• Reliable internet connection: no satellite, pre-paid, or DSL
• Internet Speed: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher

Our Culture

We focus on our People and Culture, emphasizing inclusion, diversity, and engagement. We foster an environment where every voice is valued and aim to build a culture of belonging and purpose. Flexibility is key, and we support work arrangements that balance individual and organizational needs. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].