Energy Customer Credit Specialist - Inbound Billing

AES Corporation; Ohio; On-site; USD 22,000 - 30,000; Full time

Job summary

AES Corporation is hiring a Customer Credit Representative (CSR-1) to handle inbound residential inquiries, billing questions, and account maintenance with professional, accurate service. This entry-level role emphasizes learning internal systems, adhering to guidelines, and meeting performance metrics in a fast-paced environment.

The position requires a high school diploma, basic computer and keyboarding skills, and the ability to work overtime as needed.

Qualifications

• Must have a high school diploma or equivalent.
• Must possess basic computer skills.
• Must possess basic keyboarding skills.
• Must demonstrate professional verbal and written communication skills.
• Must possess and demonstrate basic math skills.
• Must be able to receive direction and take appropriate action.

Responsibilities

• Respond to and analyze a variety of customer inquiries, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
• Inform customers of and explain a variety of Company offerings, when applicable.
• Update and maintain customer account records.
• Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary.
• Successfully operates various systems, relative to Customer Service.
• Direct calls to other work groups, when appropriate.
• Adhere to company guidelines and expectations.
• Meet or exceed all required performance metrics.
• Use good judgment when dealing with confidential data including, but not limited to, customer information.
• Possess a cooperative temperament and be able to receive constructive feedback and coaching.
• Be able and willing to work overtime as required.
• Perform work in a safe manner.
• Communicate professionally with internal and external customers.
• Employees recognize their personal responsibility to respond to overtime requests. The parties are committed to utilizing technology and process improvements to speed up overtime responses. Methods for implementing those principles will be arranged by the Union, employees and managers.
• Perform other duties as assigned.

Skills

Keyboarding skills

Verbal communication

Written communication

Math skills

Education

High school diploma or equivalent

Job description

AES Corporation is hiring a Customer Credit Representative (CSR-1) to handle inbound residential inquiries, billing questions, and account maintenance with professional, accurate service. This entry-level role emphasizes learning internal systems, adhering to guidelines, and meeting performance metrics in a fast-paced environment.

The position requires a high school diploma, basic computer and keyboarding skills, and the ability to work overtime as needed.