Customer Credit Specialist – Billing & Inquiries (Entry-Level)

AES; Dayton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The AES Corporation in Dayton, OH is hiring a Customer Credit Representative (CSR-1) to handle inbound residential customer calls, assist with billing questions, and support payment arrangements under supervision.

You will verify account details, maintain records, and deliver professional service while meeting performance metrics. Entry-level qualifications include a high school diploma and basic computer and math skills.

Qualifications

• High school diploma or equivalent required.
• Basic computer and keyboarding skills.
• Strong verbal and written communication skills.
• Ability to receive direction and follow procedures.

Responsibilities

• Handle inbound residential customer calls and inquiries.
• Explain billing, collections, and pay arrangements.
• Update and verify customer account information.
• Provide accurate information and exceptional customer service.
• Adhere to security and confidentiality guidelines.

Skills

Customer service

Basic math

Professional communication

Keyboarding

Computer skills

Education

High school diploma

Job description

The AES Corporation in Dayton, OH is hiring a Customer Credit Representative (CSR-1) to handle inbound residential customer calls, assist with billing questions, and support payment arrangements under supervision.

You will verify account details, maintain records, and deliver professional service while meeting performance metrics. Entry-level qualifications include a high school diploma and basic computer and math skills.