Credit and Billing Specialist

GNCO, Inc; Independence Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

GNCO, Inc. is seeking a Credit and Billing Specialist to support accurate and timely customer billing.

The role reviews invoices, processes corrections, and handles credit/rebill transactions while coordinating with Service and Accounts Receivable to ensure accuracy and timely resolution. The ideal candidate has 2+ years in a billing or finance-related role, strong communication, and the ability to manage multiple tasks with attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Two or more years in billing, accounting, or finance in a business/customer service setting.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and work independently.

Responsibilities

• Review accounts receivable and follow up on outstanding invoices.
• Obtain purchase orders needed for final invoicing.
• Process invoice corrections and credit/rebill transactions with AR team.
• Troubleshoot billing issues and propose resolutions.
• Provide professional customer service to internal and external customers.

Skills

Written communication

Verbal communication

Attention to detail

Independent work

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Credit and Billing Specialist – Full-Time, Onsite (Non-Exempt)

Reports To:Billing Manager

JOB SUMMARY

The Credit and Billing Specialist supports accurate and timely customer billing by reviewing invoices, processing billing corrections and credit/rebill transactions, and resolving customer billing issues. This role works closely with customers and internal teams to obtain required documentation, address outstanding invoices, and ensure billing matters are resolved accurately and efficiently.

ESSENTIAL FUNCTIONS

• Regularly reviews accounts receivable to track outstanding invoices and support timely payment follow-up.
• Works with customers to obtain purchase orders needed for final invoicing.
• Processes a high volume of invoice corrections and credit/rebill transactions, partnering with Service and Accounts Receivable to ensure accurate billing and timely resolution.
• Troubleshoots customer billing issues, providing recommendations for resolution and escalating as needed.
• Partners with team members and managers to identify and implement process improvements that increase operational efficiency.
• Reviews invoices for accuracy and completeness prior to customer delivery.
• Provides professional and responsive customer service to internal and external customers.
• Maintains professionalism in all interactions.
• Maintains reliable and punctual attendance.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.

ADDITIONAL REQUIREMENTS

• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Strong written andverbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.