Inbound Customer Care Specialist

Bennetts Company; Tucson (AZ); On-site; USD 38,000 - 45,000; Full time

Job summary

Bennetts Company in Tucson, AZ is seeking a customer service representative to handle inbound calls and address customer concerns. You will build strong relationships by listening carefully and delivering practical solutions aligned with business goals.

The role emphasizes responsive service, accurate documentation, and timely follow-up to ensure high customer satisfaction in a fast-paced environment.

Qualifications

• Strong communication and active listening skills.
• Ability to troubleshoot issues and resolve requests efficiently.
• Detail-oriented in documenting customer interactions.

Responsibilities

• Answer inbound customer calls with courteous service.
• Identify issues, troubleshoot, and resolve requests.
• Document interactions and maintain accurate case information.
• Escalate complex matters when needed and follow up.

Skills

Excellent communication

Customer-focused mindset

Problem-solving abilities

Documentation & record-keeping

Tools

Support tools (CRM)

Job description

Bennetts Company in Tucson, AZ is seeking a customer service representative to handle inbound calls and address customer concerns. You will build strong relationships by listening carefully and delivering practical solutions aligned with business goals.

The role emphasizes responsive service, accurate documentation, and timely follow-up to ensure high customer satisfaction in a fast-paced environment.