Auto Service Customer Experience Specialist

Chapman Automotive Group; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Supportive Team Environment

Employee/Family Discounts

Volunteer Opportunities and More

Job summary

Chapman Automotive Group is seeking a customer-focused Customer Service Representative in Tucson. You will be the first point of contact, guiding customers through check-in, documentation, and communication about the repair process.

The role emphasizes accuracy, responsiveness, and collaboration with multiple departments to ensure satisfaction. We value a friendly, detail-oriented team member with strong organizational and problem-solving skills, who can manage multiple tasks in a fast-paced

Qualifications

• Excellent interpersonal and communication skills are essential.
• Strong attention to detail and the ability to document accurately.
• Experience in customer service and ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person promptly and professionally.
• Assist with vehicle check-in, document conditions, and photograph as needed.
• Inform customers about the repair process and schedule appointments.
• Collaborate with departments to ensure a smooth repair experience.
• Maintain detailed records of interactions, inspections, and transactions.
• Follow up to ensure customer needs are met and issues are resolved.
• Support continuous improvement of customer service processes.

Skills

Interpersonal skills

Communication skills

Attention to detail

Problem-solving

Organizational skills

Customer service experience

Computer proficiency

Multitasking

Positive attitude

Job description

Chapman Automotive Group is seeking a customer-focused Customer Service Representative in Tucson. You will be the first point of contact, guiding customers through check-in, documentation, and communication about the repair process.

The role emphasizes accuracy, responsiveness, and collaboration with multiple departments to ensure satisfaction. We value a friendly, detail-oriented team member with strong organizational and problem-solving skills, who can manage multiple tasks in a fast-paced