Automotive Customer Experience Specialist

Bennetts Company; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bennetts Company is seeking a Customer Service Associate (Automotive) to deliver high-quality support to individual vehicle owners and large automotive service centers. You will help customers find the right automotive products and services by understanding their needs and recommending suitable solutions.

In this role, you will assist with product questions, maintain a positive customer experience, and collaborate with team members to ensure accurate information and effective service.

Qualifications

• Strong customer engagement and service mindset.
• Solid understanding of automotive products and services.
• Ability to interpret customer needs and provide clear guidance.
• Professional communication and problem-solving skills.

Responsibilities

• Assist customers with product and service questions and help identify best-fit solutions.
• Maintain a positive customer experience through responsive, professional communication.
• Support customers in selecting automotive products that meet specific requirements.
• Collaborate with team members to ensure accurate information and effective service.

Skills

Customer engagement

Automotive products

Interpret customer needs

Professional communication

Job description

Bennetts Company is seeking a Customer Service Associate (Automotive) to deliver high-quality support to individual vehicle owners and large automotive service centers. You will help customers find the right automotive products and services by understanding their needs and recommending suitable solutions.

In this role, you will assist with product questions, maintain a positive customer experience, and collaborate with team members to ensure accurate information and effective service.