Entry-Level Product Support Specialist

Bennetts Company; Moon (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Bennetts Company is seeking an entry-level Product Support professional for its Customer Service & Support team. You will troubleshoot basic product issues, respond to customer inquiries, and escalate more complex cases as needed.

You will collaborate with cross-functional teams to resolve customer needs, document support interactions accurately, and help improve user experiences by identifying opportunities for product or process enhancements.

Qualifications

• Detail-oriented with strong problem-solving ability.
• Clear, professional communication.
• Eager to learn and adapt in a support environment.
• Strong customer service mindset and commitment to meaningful impact.
• Ability to handle basic technical/product troubleshooting.
• Comfort escalating complex issues and working with others to resolve them.

Responsibilities

• Troubleshoot basic product issues.
• Respond to customer inquiries and escalate more complex cases as needed.
• Collaborate with cross-functional teams to resolve customer needs.
• Document support interactions accurately.
• Help improve user experiences by identifying opportunities for product or process enhancements.

Skills

Detail-oriented

Problem-solving

Communication

Willing to learn

Customer service

Troubleshooting

Escalation

Job description

Bennetts Company is seeking an entry-level Product Support professional for its Customer Service & Support team. You will troubleshoot basic product issues, respond to customer inquiries, and escalate more complex cases as needed.

You will collaborate with cross-functional teams to resolve customer needs, document support interactions accurately, and help improve user experiences by identifying opportunities for product or process enhancements.