Inbound Customer Care Specialist — Hybrid (Part-Time)

Probe CX; United States; Hybrid; USD 20,664 - 34,440; Part time

Benefits offered by this job

Stability & Growth

Hybrid Model

A Solid Team

Everyday Savings

Support

Job summary

Probe CX in the United States is seeking part-time customer service agents to handle inbound calls from customers. The role focuses on providing respectful and efficient service to resolve concerns, with a strong emphasis on first-call resolution.

Candidates should have a background in customer service and be comfortable with technology. Benefits include a hybrid work model post-training and opportunities for career growth.

Qualifications

• Background in customer service or frontline service is valued.
• Ability to handle diverse call types and treat each interaction uniquely.
• Must provide own Windows 11 PC/laptop for work-from-home.

Responsibilities

• Handle approximately 30-40 inbound calls per day.
• Navigate various contact types to resolve customer issues efficiently.
• Maintain high performance against KPIs, including 90% adherence.

Skills

Customer Service Focus

Agility & Adaptability

Basic computer and navigation skills

Job description

Probe CX in the United States is seeking part-time customer service agents to handle inbound calls from customers. The role focuses on providing respectful and efficient service to resolve concerns, with a strong emphasis on first-call resolution.

Candidates should have a background in customer service and be comfortable with technology. Benefits include a hybrid work model post-training and opportunities for career growth.