Inbound CSR Agent – First-Call Resolver (Remote/Local)

Reqroute, Inc; Winston-Salem (NC); On-site; USD 18,752 - 26,708; Full time

Job summary

A customer service provider is seeking a CSR Agent to ensure high-quality inbound service for providers and members. This remote position requires a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office is essential, along with excellent communication skills. Successful candidates will have the opportunity to work in a dynamic environment with responsibilities centered on customer satisfaction and compliance with regulations.

Qualifications

• 1 year previous customer service experience, preferably in a call center.
• Ability to use dual monitors and multiple applications simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Provide inbound services for providers and members.
• Ensure compliance with government and state regulations.
• Document all caller interactions according to Quality Assurance Guidelines.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Excellent communication skills

Time management

Education

High School Diploma (or GED)

Tools

Microsoft Word

Microsoft Excel

Job description

A customer service provider is seeking a CSR Agent to ensure high-quality inbound service for providers and members. This remote position requires a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office is essential, along with excellent communication skills. Successful candidates will have the opportunity to work in a dynamic environment with responsibilities centered on customer satisfaction and compliance with regulations.