Customer Service Representative Inbound Calls

Kimble; Dover (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) retirement plan with match

Comprehensive medical benefits

Employee assistance program (EAP)

Paid time off

Employee Discount Program

Job summary

Kimble in Dover, Ohio, is seeking a Customer Service Representative to work in a high-volume inbound call solution center. The role emphasizes excellent communication and problem-solving skills, requiring the ability to multi-task and assist customers efficiently.

Responsibilities include answering calls, addressing inquiries, logging customer information, and ensuring a positive work atmosphere. Beneficial offerings include 401(k) plan, comprehensive medical coverage, and paid time off.

Qualifications

• Previous customer service experience in a high-volume inbound call center.
• Ability to type 45 WPM with a minimum of 92% accuracy preferred.
• Successfully pass a pre-employment drug screen and background check.

Responsibilities

• Answer customer calls promptly and courteously.
• Receive and respond professionally to customer inquiries.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts as necessary.

Skills

Excellent communication

Multi-tasking

Problem-solving

Patience

Education

High school diploma or GED

Job description

The Customer Service Representative will be working in a high-volume inbound call solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Service Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

About us

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Requirements for CSR

• High school diploma required or GED equivalent
• Previous customer service experience in a high-volume inbound call center
• Ability to type 45 WPM with a minimum of 92% accuracy preferred
• Ability to multi-task
• Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities and Duties

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other assigned duties from Manager.

Benefits

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Day Shift

Weekly day range: Monday to Friday | Rotating weekends