Frontline Customer Service Specialist - Flexible, Fast-Paced

Combined Public Communications; Cold Spring (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Combined Public Communications in Cold Spring, KY is seeking ambitious, friendly customer service representatives to join our growing telecommunications team.

You will be the front line for customers, handle transactions, process refunds, and troubleshoot questions about our products and services in a fast-paced, in-person and phone environment.

The role requires strong communication, reliability and a willingness to learn, with shifts in EST and rotating Saturdays.

Qualifications

• Must pass a background check.
• Driven to meet tasks and call length expectations.
• Reliable transportation year-round.
• Strong verbal and written communication.
• Flexible with scheduling.

Responsibilities

• Serve as front line for customers in person and by phone.
• Handle transactions and refunds.
• Troubleshoot questions about products and services.
• Provide excellent customer service and issue resolution.

Skills

Quick learning

Verbal and written communication

Teamwork

Independent work

Empathy

Problem solving

Flexible scheduling

Customer service orientation

Coaching openness

Patience

Tools

MS Office (Word, Excel, Outlook)

Job description

Combined Public Communications in Cold Spring, KY is seeking ambitious, friendly customer service representatives to join our growing telecommunications team.

You will be the front line for customers, handle transactions, process refunds, and troubleshoot questions about our products and services in a fast-paced, in-person and phone environment.

The role requires strong communication, reliability and a willingness to learn, with shifts in EST and rotating Saturdays.