Customer Solutions Specialist — Fast-Paced Support

Kimble; Dover (OH); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

401(k) with match

Medical, dental and vision coverage

Employee assistance program (EAP)

Health care and dependent care (FSA)

Life insurance and AD&D

Paid time off

Referral program

Employee Discount Program

Job summary

Kimble Company is seeking a Customer Service Representative to work in a high-volume solutions center. The role is front-line support for clients and customers, requiring the ability to multi-task on phones and computer software, and to coordinate emails and locate solutions quickly in a fast-paced environment.

The ideal candidate is an excellent communicator and problem-solver, with patience and composure.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Ability to type 45 WPM with a minimum of 92% accuracy preferred.
• Ability to multi-task with a high volume call center.
• Successfully pass a pre-employment drug screen and background check.

Responsibilities

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other assigned duties from Manager.

Skills

Customer service

Typing 45 WPM

Multi-tasking

Communication

Problem solving

Education

High school diploma or GED

Job description

Kimble Company is seeking a Customer Service Representative to work in a high-volume solutions center. The role is front-line support for clients and customers, requiring the ability to multi-task on phones and computer software, and to coordinate emails and locate solutions quickly in a fast-paced environment.

The ideal candidate is an excellent communicator and problem-solver, with patience and composure.