Customer Solutions Specialist — Fast-Paced Support

Kimble

Dover (OH)

On-site

USD 20,664 - 26,174

Full time

14 days+

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Benefits offered by this job

401(k) with match

Medical, dental and vision coverage

Employee assistance program (EAP)

Health care and dependent care (FSA)

Life insurance and AD&D

Paid time off

Referral program

Employee Discount Program

Job summary

Kimble Company is seeking a Customer Service Representative to work in a high-volume solutions center. The role is front-line support for clients and customers, requiring the ability to multi-task on phones and computer software, and to coordinate emails and locate solutions quickly in a fast-paced environment.

The ideal candidate is an excellent communicator and problem-solver, with patience and composure.

Qualifications

High school diploma or GED required.
Previous customer service experience.
Ability to type 45 WPM with a minimum of 92% accuracy preferred.
Ability to multi-task with a high volume call center.
Successfully pass a pre-employment drug screen and background check.

Responsibilities

Answer customer calls promptly and courteously utilizing custom procedure.
Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
Professional interaction with customers over the phone and face-to-face.
Work with other departments to resolve customer’s issues.
Log and record information into customer accounts using a computer.
Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
Process payments as necessary.
Maintain a positive work atmosphere with a culture of respect for others.
Other assigned duties from Manager.