Intake & Complaint Resolution Specialist

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO and sick leave

Job summary

TEKsystems is seeking team members for its complaints intake and escalation team based in West Des Moines, IA. The role handles incoming calls from customers with active complaints and supports escalation transfers to resolve issues.

This contract-to-hire position offers hybrid work, a $20/hour pay rate, and benefits eligibility after qualification, with a focus on de-escalation, accurate information gathering, and creating formal cases for downstream processing.

Qualifications

• Experience in call center environments.
• Strong written and spoken communication skills.
• Financial or banking background is a nice to have.

Responsibilities

• Handle inbound calls from customers with active complaints.
• Assist escalated customers via warm transfers to resolve complaints.
• Compile and create formal cases for case workers.

Skills

Complaint handling

Escalation calls

Banking customer service

Communication skills

Phone support

Tools

MS Office

Job description

TEKsystems is seeking team members for its complaints intake and escalation team based in West Des Moines, IA. The role handles incoming calls from customers with active complaints and supports escalation transfers to resolve issues.

This contract-to-hire position offers hybrid work, a $20/hour pay rate, and benefits eligibility after qualification, with a focus on de-escalation, accurate information gathering, and creating formal cases for downstream processing.