Banking Escalations Specialist - Hybrid

TEKsystems; Iowa (LA); Híbrido; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Resumo da oferta

TEKsystems is seeking a candidate for a contract-to-hire role in West Des Moines, IA, to support its complaints department. You will take ownership of escalated bank complaints that arrive from an intake team, guiding them through discovery and information gathering to resolution.

The role focuses on credit card, checking account, and business complaint areas and offers a hybrid work arrangement with benefits eligibility. Must be able to navigate a fast-paced, customer-focused environment.

Responsabilidades

• Handle escalated bank complaints through the intake-to-closure process.
• Manage complaints related to credit cards, checking accounts, and business accounts.

Descrição da oferta de emprego

TEKsystems is seeking a candidate for a contract-to-hire role in West Des Moines, IA, to support its complaints department. You will take ownership of escalated bank complaints that arrive from an intake team, guiding them through discovery and information gathering to resolution.

The role focuses on credit card, checking account, and business complaint areas and offers a hybrid work arrangement with benefits eligibility. Must be able to navigate a fast-paced, customer-focused environment.