Inbound Care Coordinator — Patient Support Pro

Ennoble Care LLC; Marlton (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision and other long

Paid Time Off

Paid Office Holidays

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand

Job summary

Ennoble Care LLC in Marlton, New Jersey is hiring a full-time Care Coordinator, Inbound (Call Center Representative) to support patients, clinicians, and staff. You will handle inbound calls, document communications, and help manage care plans.

The role emphasizes empathy, accurate note-taking, multitasking, and proficiency with Outlook and EMR systems. Starting pay is $18 per hour with benefits for full-time employees.

Qualifications

• Must be comfortable with speaking on the phone for large amounts of the day.
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
• Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful

Responsibilities

• Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Job description

Ennoble Care LLC in Marlton, New Jersey is hiring a full-time Care Coordinator, Inbound (Call Center Representative) to support patients, clinicians, and staff. You will handle inbound calls, document communications, and help manage care plans.

The role emphasizes empathy, accurate note-taking, multitasking, and proficiency with Outlook and EMR systems. Starting pay is $18 per hour with benefits for full-time employees.