Inbound Call Center Specialist (Bilingual)

Serenity Mental Health Centers; Sandy Springs (GA); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off: 10 days (15 after first year)

Flexible scheduling options

Job summary

Serenity Mental Health Centers in Sandy Springs, GA is seeking a Call Center Representative for customer support. This full-time position offers compensation starting at $16.50/hour with potential growth to $19.50/hour within six months, along with comprehensive benefits.

Join a dynamic work environment where you will manage inbound customer calls, provide information, and schedule appointments. No industry-specific experience is needed, as paid training will be provided. Strong communication and customer service skills are essential for success.

Qualifications

• High school diploma or GED is required.
• Experience in a customer service or call center environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy.
• Guide hesitant callers using solutions-focused communication.
• Convert inquiries into scheduled appointments.

Skills

Strong verbal and written communication skills

Basic computer skills

Ability to stay calm under pressure

Customer service experience

Education

High school diploma or GED

Tools

CRM experience

Job description

Serenity Mental Health Centers in Sandy Springs, GA is seeking a Call Center Representative for customer support. This full-time position offers compensation starting at $16.50/hour with potential growth to $19.50/hour within six months, along with comprehensive benefits.

Join a dynamic work environment where you will manage inbound customer calls, provide information, and schedule appointments. No industry-specific experience is needed, as paid training will be provided. Strong communication and customer service skills are essential for success.