Bilingual Customer Service Representative (English/Spanish)

RemX; Georgia; Hybrid; USD 22,000 - 30,000; Full time

Job summary

RemX is seeking a bilingual Customer Service Representative (English/Spanish) to join our team in the Atlanta area. The role involves assisting customers by phone, chat, and email, resolving issues, and ensuring a positive experience.

The position requires prior contact center experience and strong communication skills. You will operate in a fast-paced environment with a hybrid schedule after onboarding, and some in-office presence in Sandy Springs, GA.

Qualifications

• Prior experience in a contact center or similar customer support role.
• Excellent tone of voice and clear communication.
• Empathy and ability to listen actively to customers.
• Ability to follow procedures and document interactions accurately.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Professionally handle incoming requests from customers via phone, chat, and email.
• Gather and document customer information, educate customers to prevent repeat contacts, and resolve issues.
• Troubleshoot customer issues across multiple channels.
• Balance policy with customer benefit in decision-making.
• Meet weekly and monthly KPI targets.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Multitasking

Teamwork

Tools

Microsoft Word

Excel

Outlook

Job description

Job Description

Job Description

Job Summary

We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our growing team. In this role, you will provide exceptional customer support by phone, chat, and email while helping customers resolve issues and ensuring a positive experience. The ideal candidate has previous contact center experience, strong communication skills, and the ability to handle multiple systems in a fast-paced environment.

• Pay: $19.00 an hour
• Location: Sandy Springs, Ga
• • You must live within the Atlanta area and are required to be in the office. No full-time remote work is available.
• Flexible work-from-home hybrid schedule after your onboarding period.

Responsibilities and Duties

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
• Troubleshoot customer issues over the phone, chat, and email.
• Maintain a balance between company policy and customer benefit in decision-making.
• Receive, document, and resolve customer complaints.
• Handle issues in the best interest of both the customer and the company.
• Meet weekly and monthly KPI expectations.
• Great communication skills and experience working on a team.
• A friendly and professional demeanor is always.
• A high attention to detail.
• The ability to multitask.

Critical skills & experience

• Prior experience handling calls in a contact center.
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally.
• Detail-oriented and able to follow procedures involving multiple systems.
• Well-versed in Microsoft applications – primarily Word, Excel, and Outlook.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.