Inbound Call Center Pro — Flexible Scheduling + Benefits

Serenity Healthcare; Sandy Springs (GA); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off

Flexible scheduling options

Job summary

Serenity Healthcare is seeking a Call Center Representative in Sandy Springs, GA. This full-time position offers starting pay of $16.50/hour, increasing to $19.50/hour within 6 months based on performance. The role involves managing large volumes of inbound calls, guiding customers through inquiries, and supporting a structured call environment.

Paid training is provided, and employees benefit from health coverage, a 401(k) plan, flexible scheduling options, and paid time off.

Qualifications

• Experience in a customer service or call center environment preferred.
• Comfortable handling high call volume and working on the phone.
• Organized and professional under pressure.

Responsibilities

• Handle a high volume of inbound calls from customers.
• Schedule appointments and manage calendars.
• Convert inquiries into scheduled appointments.
• Verify customer information and enter data accurately.

Skills

Strong verbal and written communication skills

Basic computer skills and data entry

Ability to stay calm under pressure

Education

High school diploma or GED

Tools

CRM experience

Job description

Serenity Healthcare is seeking a Call Center Representative in Sandy Springs, GA. This full-time position offers starting pay of $16.50/hour, increasing to $19.50/hour within 6 months based on performance. The role involves managing large volumes of inbound calls, guiding customers through inquiries, and supporting a structured call environment.

Paid training is provided, and employees benefit from health coverage, a 401(k) plan, flexible scheduling options, and paid time off.