On-Site Call Center Supervisor - Lead & Coach Team

Serenity Healthcare; Sandy Springs (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, increasing to 15 after one year

Genuine upward mobility

Job summary

Serenity Healthcare in Sandy Springs, GA, is hiring a Call Center Supervisor to run daily operations. You'll lead a team aimed at achieving quality and efficiency while developing staff and managing performance metrics.

This role does not require industry-specific experience, and you'll receive full training. Competitive benefits include employer-paid health insurance and PTO. If you're looking for a place where you can grow professionally, consider joining us!

Qualifications

• At least 1 year of supervisory experience in a call center setting.
• Demonstrated ability to manage team KPIs and move numbers in the right direction.
• Confident making real-time decisions when things get unpredictable on the floor.

Responsibilities

• Run daily call floor operations with quality, efficiency, and team output.
• Build individual development plans for each team member.
• Use call monitoring and performance dashboards to diagnose issues.

Skills

Supervisory experience in a call center

Management of team KPIs

Coaching and retention

Job description

Serenity Healthcare in Sandy Springs, GA, is hiring a Call Center Supervisor to run daily operations. You'll lead a team aimed at achieving quality and efficiency while developing staff and managing performance metrics.

This role does not require industry-specific experience, and you'll receive full training. Competitive benefits include employer-paid health insurance and PTO. If you're looking for a place where you can grow professionally, consider joining us!