Patient Experience Call Center Supervisor

Serenity Mental Health Centers; Sandy Springs (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Premium benefits: 90% medical, dental,

401(k)

PTO 10 days + holidays (15 after year)

Referral bonuses

Job summary

Serenity Healthcare is seeking a Customer Experience Supervisor in Sandy Springs, GA. You will lead a compassionate team that serves as the first voice of hope for our patients, coaching members to meet and exceed goals while ensuring every caller feels heard and cared for.

You’ll drive performance through metrics, maintain high service standards, and foster a culture of excellence, growth, and meaningful impact within a rapidly expanding organization.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.
• Use performance metrics to elevate team results and drive outcomes.
• Maintain world-class service standards that make a real difference for patients.

Skills

Leadership

Coaching

Communication

Decision-making

Customer service

Job description

Serenity Healthcare is seeking a Customer Experience Supervisor in Sandy Springs, GA. You will lead a compassionate team that serves as the first voice of hope for our patients, coaching members to meet and exceed goals while ensuring every caller feels heard and cared for.

You’ll drive performance through metrics, maintain high service standards, and foster a culture of excellence, growth, and meaningful impact within a rapidly expanding organization.