Inbound Call Center Specialist — Administrative & Customer Care

Leland Management; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Leland Management in Orlando is seeking an Administrative Call Center Representative to deliver exceptional customer service for our community association clients. You will handle a high volume of inbound calls, emails, and chat inquiries, document interactions, and update account information with accuracy and empathy.

Join a team recognized by the Orlando Business Journal as a top place to work, with strong opportunities for professional development and a comprehensive benefits package.

Qualifications

• Minimum of 2-3 years of administrative, customer service, and call center experience.
• Ability to handle confidential information with discretion.
• Bilingual abilities.

Responsibilities

• Answer a high volume of inbound calls (typically 30-50+ per day).
• Respond to inquiries via phone, email, chat, and other communication platforms.
• Maintain professional verbal and written communication at all times.
• Actively listen to customers to identify needs and provide effective solutions.
• Verify, update, and maintain accurate account information.
• De-escalate challenging situations and resolve concerns with professionalism and empathy.
• Educate customers on self-service tools, company websites, and technology resources.

Skills

Customer service

Multitasking

Communication

Time management

Problem solving

Bilingual

Chat platform experience

Data entry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Caliber

Job description

Leland Management in Orlando is seeking an Administrative Call Center Representative to deliver exceptional customer service for our community association clients. You will handle a high volume of inbound calls, emails, and chat inquiries, document interactions, and update account information with accuracy and empathy.

Join a team recognized by the Orlando Business Journal as a top place to work, with strong opportunities for professional development and a comprehensive benefits package.