Customer Care Specialist: Issue Resolution & CRM Pro

Paycom - ATS; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lighthouse Works in Orlando, FL 32806 is seeking a full-time customer service specialist for our Contact Center. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, proficiency with CRM software, and the ability to multitask in a fast-paced environment while working well in a team or independently.

Qualifications

• Minimum of 2 years of experience in a customer service or customer care role.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Skills

Customer service

Communication

Problem solving

Teamwork

Documentation

Attention to detail

Education

High school diploma or equivalent; associate's or bachelor's degree in a related field is preferred.

Tools

CRM software

Job description

Lighthouse Works in Orlando, FL 32806 is seeking a full-time customer service specialist for our Contact Center. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, proficiency with CRM software, and the ability to multitask in a fast-paced environment while working well in a team or independently.