Inbound Call Center Representative (In-Office)

Aveanna Healthcare; Falmouth (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Equipment Provided

Full Benefits Package

2 Bonus Days Off

6 Paid Holidays

Supportive Team

Growth Opportunities

Engagement Clubs

Job summary

Aveanna Healthcare is seeking an Inbound Call Center Representative in Falmouth, ME to serve as the first point of contact for patients. You will handle 40-50 inbound calls daily with compassion, participate in initial information gathering, and guide patients to appropriate services while representing our values.

Starting pay is $21 per hour with a standard in-office schedule Monday through Friday, 8:00 AM to 5:00 PM EST.

Qualifications

• Minimum 2 years' experience in a call center.
• Minimum 1 year in the medical industry, familiarity with medical terminology (preferred DME/Home Healthcare).
• High-school diploma or GED.
• Excellent phone etiquette and data entry accuracy.

Responsibilities

• Handle 40–50 inbound calls per day with empathy.
• Represent Aveanna's Patient Support Department and guide patients to services.
• Complete data entry tasks daily in a timely manner.
• Meet daily and monthly metric and KPI goals.
• Work in-office Monday–Friday 8:00 AM–5:00 PM EST.

Skills

Phone etiquette

Data entry

Time management

KPI goals

Education

High school diploma or GED

Job description

Inbound Call Center Representative

Starting Pay: $21/HR

• Must be available to work in-office Monday-Friday from 8-5pm EST

Office Location: 6 Fundy Rd #400, Falmouth, ME 04105

As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.

We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off ("Fun Day" and "Inclusion Day")
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Internal Opportunities for Growth
• Interactive Clubs and Engagement Opportunities

The Right Fit Is

• Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
• Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Confidence in your ability to learn new computer programs and software

Remote Work Requirements

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Position Qualifications

• Minimum of 2 years' experience in a call center environment
• Minimum of 1 years' experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED

Equal Employment Opportunity and Affinity: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.