Patient Support Representative (REMOTE)

Aveanna Healthcare; Oklahoma City (OK); Remote; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Remote work

Equipment provided

Benefits package

Bonus days off

Paid holidays

Growth opportunities

Zusammenfassung

Aveanna Healthcare is seeking an Inbound Call Center Representative for our Patient Support Department. This 100% remote role handles 40-50 inbound calls daily, providing information and answering questions about services and orders.

You will receive tailored training, represent Aveanna and our values, meet daily KPI goals, and enjoy benefits including 401K and health coverage. Equipment is provided, and growth opportunities are available within a supportive team.

Qualifikationen

• Minimum 2 years’ experience in a call center.
• Minimum 1 year in the medical industry and familiarity with medical terminology.
• Experience or familiarity with respiratory equipment is preferred.

Kenntnisse

Call center experience

Medical terminology

Respiratory equipment knowledge

Ausbildung

High-school diploma

Jobbeschreibung

Starting Pay: $19/HR As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.

Overview

Inbound Call Center Representative

Starting Pay: $19/HR

As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna. We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote Opportunity
• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Internal Opportunities for Growth
• Interactive Clubs and Engagement Opportunities
• Competitive hourly pay starting at $19.00 per hour

The Right Fit Is

• Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
• Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Confidence in your ability to learn new computer programs and software

Remote Work Requirements

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Position Qualifications

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• Experience or familiarity with respiratory equipment and respiratory-related patient support preferred
• High-school diploma or GED

Equal Employment Opportunity and Aff…: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.