Inbound Call Center Representative (In-Office)

Aveanna Healthcare; Austin (TX); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Equipment Provided

Fun Work Environment

Full Benefits Package

Bonus Days Off

Paid Holidays

Role-Based Training

Growth Opportunities

Engagement Opportunities

Competitive Pay

Job summary

Aveanna Healthcare is seeking an Inbound Call Center Representative to join our Patient Support Department. You will be the first point of contact for patients, answering questions about services and orders, while handling 40–50 inbound calls daily with empathy and professionalism.

We provide tailored training, a supportive team, and a comprehensive benefits package. Remote work options are available within a structured schedule (M-F, 8–5 CST) at our Austin location.

Qualifications

• Minimum of 2 years’ experience in a call center environment.
• Minimum of 1 year’s experience in the medical industry with terminology familiarity.
• Experience or familiarity with respiratory equipment and patient support preferred.

Responsibilities

• Handle 40–50 inbound calls daily with empathy and professionalism.
• Accurately complete data entry tasks daily and timely.
• Support patients by answering questions about services and orders.

Skills

Professional phone etiquette

Data entry accuracy

Meeting daily/monthly KPIs

Confidence with new software

Education

High school diploma or GED

Job description

Schedule: M-F/ 8-5 CST

Office Location: 8534 S Congress Ave Ste 340, Austin, TX 78745

As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.

Overview

Inbound Call Center Representative

Schedule: M-F/ 8-5 CST

Office Location: 8534 S Congress Ave Ste 340, Austin, TX 78745

As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.

We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Internal Opportunities for Growth
• Interactive Clubs and Engagement Opportunities
• Competitive hourly pay starting at $21.00 per hour

The Right Fit Is

• Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
• Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Confidence in your ability to learn new computer programs and software

Remote Work Requirements

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Position Qualifications

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• Experience or familiarity with respiratory equipment and respiratory-related patient support preferred
• High-school diploma or GED

Equal Employment Opportunity and Aff…