Client Experience Coordinator/ Remote

Aveanna Healthcare; Iowa City (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Employee relief fund

Annual Service Day

Inclusive learning sessions

Job summary

Aveanna Healthcare is seeking an AveannaCare Specialist/Coordinator in Iowa to assist users by email, phone, or in person and to ensure smooth AveannaCare operations. The role emphasizes strong customer service, data accuracy, and cross‑functional coordination.

The position requires handling payroll and attendance data, maintaining client/service accounts, and generating reports in a SQL environment. A background in payroll or customer service is preferred, with bilingual Spanish being a plus.

Qualifications

• Bachelor's degree preferred, but not required.
• Minimum of one year payroll and/or customer service experience in last four years.
• Excellent interpersonal skills; self-driven, motivated and results oriented.
• Strong analytical and judgment skills.
• Intermediate computer skills using Windows, Word, Excel; ability to learn Aveanna’s proprietary software.

Responsibilities

• Adhere to Aveanna Core Values and handle incoming calls.
• Maintain and review punch and attendance entries in AveannaCare.
• Update Employee & Client Service Accounts; run AveannaCare reports and data imports in SQL environment.
• Adhere to payroll/billing cut offs and deadlines; follow up with centers, families and providers.
• Resolve payroll/punch issues; analyze and resolve AveannaCare data issues.

Skills

Interpersonal skills

Analytical skills

Judgment skills

Computer skills

Multitasking

Organizational skills

Spanish (bilingual)

Education

Bachelor's degree

Tools

Aveanna software

SQL reports

Job description

Join a Company That Puts People First!

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

Overview

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

Award-Winning Culture

• Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

• Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
• Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
• Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

• We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

• Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

Job Description Summary

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

Essential Job Functions/Responsibilities

• Adhere to Aveanna Core Values
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports as needed, including in a SQL report environment
• Adhere to payroll /billing cut offs and deadlines
• Follow up with regional centers, families, and care providers as needed
• Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
• Resolve payroll / punch issues or concerns
• Analyze, identify and resolve issues relating to AveannaCare
• Use professional communication and conflict resolution techniques as required
• Evaluate data issues, report feedback and observations in determining task priorities
• Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications

• Candidates MUST be located in the state of IOWA
• Bachelor’s Degree Preferred, But Not Required
• Minimum of one year of payroll and/or customer service experience within the last four years
• Excellent interpersonal skills; self-driven, motivated and results orientedStrong analytical and judgment skills
• Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
• Ability to successfully handle multiple tasks simultaneously; strong organizational skills
• Thrive in a fast-paced environment
• Bilingual in Spanish, preferred
• Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.