In-Office Patient Support Call Center Rep

Aveanna Healthcare; Falmouth (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Equipment Provided

Full Benefits Package

2 Bonus Days Off

6 Paid Holidays

Supportive Team

Growth Opportunities

Engagement Clubs

Job summary

Aveanna Healthcare is seeking an Inbound Call Center Representative in Falmouth, ME to serve as the first point of contact for patients. You will handle 40-50 inbound calls daily with compassion, participate in initial information gathering, and guide patients to appropriate services while representing our values.

Starting pay is $21 per hour with a standard in-office schedule Monday through Friday, 8:00 AM to 5:00 PM EST.

Qualifications

• Minimum 2 years' experience in a call center.
• Minimum 1 year in the medical industry, familiarity with medical terminology (preferred DME/Home Healthcare).
• High-school diploma or GED.
• Excellent phone etiquette and data entry accuracy.

Responsibilities

• Handle 40–50 inbound calls per day with empathy.
• Represent Aveanna's Patient Support Department and guide patients to services.
• Complete data entry tasks daily in a timely manner.
• Meet daily and monthly metric and KPI goals.
• Work in-office Monday–Friday 8:00 AM–5:00 PM EST.

Skills

Phone etiquette

Data entry

Time management

KPI goals

Education

High school diploma or GED

Job description

Aveanna Healthcare is seeking an Inbound Call Center Representative in Falmouth, ME to serve as the first point of contact for patients. You will handle 40-50 inbound calls daily with compassion, participate in initial information gathering, and guide patients to appropriate services while representing our values.

Starting pay is $21 per hour with a standard in-office schedule Monday through Friday, 8:00 AM to 5:00 PM EST.