High-Impact Call Center Supervisor

Serenity Mental Health Centers; Provo (UT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical coverage 90%

Dental coverage 90%

Vision coverage 90%

401(k)

PTO 10 days

PTO increase to 15 days after year one

10 paid holidays

Referral bonuses

Career growth

Job summary

Serenity Mental Health Centers seeks a Call Center Supervisor to lead a high-performing team on-site in Provo, UT. You will stay close to the work, monitor KPIs, and drive improvements daily. This role rewards hands-on leadership, operational excellence, and a path to internal growth.

The ideal candidate has 2+ years of supervisory experience in call center or sales settings and can balance quality with efficiency. Strong coaching instincts and ability to manage tempo are valued.

Qualifications

• At least 2 years of supervisory experience in a call center or sales environment.
• Demonstrated ability to manage team KPIs and move numbers in the right direction.
• Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator.

Responsibilities

• Run daily call floor operations with a sharp eye on quality, efficiency, and team output.
• Build and execute individual development plans for each team member, consistently.
• Use call monitoring and performance dashboards to diagnose issues and act on them fast.
• Handle escalated situations before they become problems — calm, direct, and resolution-focused.
• Own compliance with operational standards and internal workflow requirements.
• Keep the floor running at a productive pace that doesn’t burn people out.
• Build a culture where accountability is the norm and improvement is always the goal.

Skills

Supervisory experience

KPI management

High-volume operations

Decision making

Organization

Job description

Serenity Mental Health Centers seeks a Call Center Supervisor to lead a high-performing team on-site in Provo, UT. You will stay close to the work, monitor KPIs, and drive improvements daily. This role rewards hands-on leadership, operational excellence, and a path to internal growth.

The ideal candidate has 2+ years of supervisory experience in call center or sales settings and can balance quality with efficiency. Strong coaching instincts and ability to manage tempo are valued.