Healthcare Call Center Specialist - Patient Concierge

Serenity Healthcare; Lehi (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Starting pay at $16.50/hour

Flexible Shift Hours

10 PTO days

90% coverage of medical, dental & vision

Job summary

A healthcare provider in Lehi, UT is seeking a Call Center Representative to guide potential patients through the booking process with empathy and support. Ideal candidates will have strong communication skills and prior customer service experience. The role offers competitive starting pay at $16.50/hour with growth opportunities and comprehensive benefits including medical coverage and PTO. Training spans four consecutive weeks, post which candidates can opt for full-time or part-time work.

Qualifications

• Previous experience in high-volume customer service.
• Strong communication skills, both verbal and written.
• Ability to handle patient concerns promptly.

Responsibilities

• Guide patients to book appointments with care and empathy.
• Convert leads into patients through follow-up.
• Schedule, adjust, and cancel appointments accurately.
• Act as liaison between patients and providers.
• Provide information about healthcare services.

Skills

Excellent verbal and written communication

Proven experience in customer service

Basic math skills

Education

High School Diploma or GED

Tools

MS Office applications

Job description

A healthcare provider in Lehi, UT is seeking a Call Center Representative to guide potential patients through the booking process with empathy and support. Ideal candidates will have strong communication skills and prior customer service experience. The role offers competitive starting pay at $16.50/hour with growth opportunities and comprehensive benefits including medical coverage and PTO. Training spans four consecutive weeks, post which candidates can opt for full-time or part-time work.