Inbound Call Center Customer Care Specialist

PrideStaff; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision Plan Options

Short-term Disability

401(k) Retirement Plan

Holiday Pay

Job summary

PrideStaff is seeking a Customer Service Representative - Call Center in Grand Prairie, TX. The role offers a first shift, Monday-Friday, with potential for full-time, 8:00-5:00. Compensation ranges from $17.00 to $19.50 per hour.

You will handle inbound calls, convey product knowledge, and resolve customer concerns while maintaining accurate data entry and effective communication. Join PrideStaff to support a top employer and enjoy benefits.

Qualifications

• Handle inbound calls with professionalism.
• Demonstrate strong product and service knowledge.
• Resolve customer concerns and complaints promptly.
• Research solutions using multiple resources.
• Communicate clearly both verbally and in writing.
• Accurate data entry and typing skills.

Responsibilities

• Professionally answer inbound calls from customers.
• Demonstrate product and service knowledge.
• Resolve customer concerns and complaints.
• Research solutions utilizing multiple resources.
• Effective written and verbal communication skills necessary.
• Strong computer skills including data entry/typing.

Skills

Inbound calls

Product knowledge

Resolve concerns

Research solutions

Effective communication

Data entry

Job description

PrideStaff is seeking a Customer Service Representative - Call Center in Grand Prairie, TX. The role offers a first shift, Monday-Friday, with potential for full-time, 8:00-5:00. Compensation ranges from $17.00 to $19.50 per hour.

You will handle inbound calls, convey product knowledge, and resolve customer concerns while maintaining accurate data entry and effective communication. Join PrideStaff to support a top employer and enjoy benefits.