Inbound Call Center Agent

Modalways; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Career growth

Job summary

Modalways in Austin, TX is seeking an inbound call center agent to handle client inquiries via phone, document issues in our systems, and coordinate with internal teams to ensure a smooth support experience.

You will follow call guidelines, provide timely updates, maintain logs, and thrive in a fast-paced tech environment. A high school diploma and strong communication are required; CRM experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to multitask in a structured office environment.
• Basic computer skills; experience with CRM or ticketing systems is a plus.
• Professional, reliable, and detail-oriented work style.

Responsibilities

• Answer inbound calls from clients in a professional and courteous manner.
• Document client inquiries, issues, and requests in internal systems.
• Route service or technical concerns to the appropriate internal teams.
• Follow established call-handling and communication guidelines.
• Provide follow-up updates to clients as needed.
• Maintain accurate call logs and records.

Skills

Verbal communication

Active listening

Multitasking

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.

Responsibilities

• Answer inbound calls from clients in a professional and courteous manner.
• Document client inquiries, issues, and requests in internal systems.
• Route service or technical concerns to the appropriate internal teams.
• Follow established call-handling and communication guidelines.
• Provide follow-up updates to clients as needed.
• Maintain accurate call logs and records.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to multitask in a structured office environment.
• Basic computer skills; experience with CRM or ticketing systems is a plus.
• Professional, reliable, and detail-oriented work style.

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.