Client Care Specialist — Growth & Support

Modalways; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Career growth

Job summary

Modalways is seeking a motivated Customer Service Representative to handle client inquiries and support service operations. The role focuses on maintaining accurate records, coordinating with internal teams, and delivering a high-quality customer experience.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a professional office environment. This is a Full-Time, W-2 role offering benefits such as health insurance and paid time off.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a professional office environment.
• Strong attention to detail and customer focus.

Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems.
• Document customer interactions and maintain organized service records.
• Coordinate with internal departments to resolve client concerns.
• Track open requests and ensure timely follow-up.
• Support onboarding and service assistance for new clients.
• Follow company procedures and customer service standards.
• Provide general administrative support as needed.

Skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Modalways is seeking a motivated Customer Service Representative to handle client inquiries and support service operations. The role focuses on maintaining accurate records, coordinating with internal teams, and delivering a high-quality customer experience.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a professional office environment. This is a Full-Time, W-2 role offering benefits such as health insurance and paid time off.