Customer Service Representative

Modalways; Birmingham (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth opportunities

Job summary

Modalways is seeking a dedicated Customer Service Representative to handle client inquiries and maintain service records. You will coordinate with internal teams to ensure high-quality customer experiences and support onboarding for new clients.

The role emphasizes strong communication, multitasking, and reliability in a professional office setting, with full-time W-2 employment and standard benefits.

Qualifications

• High school diploma or equivalent.
• Prior customer service, call center, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a professional office environment.
• Basic computer proficiency (Microsoft Office / Google Workspace).

Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems.
• Document customer interactions and maintain organized service records.
• Coordinate with internal departments to resolve client concerns.
• Track open requests and ensure timely follow-up.
• Support onboarding and service assistance for new clients.
• Follow company procedures and customer service standards.
• Provide general administrative support as needed.

Skills

Communication

Multitasking

Customer focus

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

About the Role

Modalways is seeking a motivated and professional Customer Service Representative for immediate hire to support client communication and service operations. This role focuses on handling client inquiries, maintaining accurate records, and coordinating with internal teams to ensure a high-quality customer experience.

Key Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems
• Document customer interactions and maintain organized service records
• Coordinate with internal departments to resolve client concerns
• Track open requests and ensure timely follow-up
• Support onboarding and service assistance for new clients
• Follow company procedures and customer service standards
• Provide general administrative support as needed

Qualifications

• High school diploma or equivalent required
• Previous customer service, call center, or administrative experience preferred
• Strong verbal and written communication skills
• Ability to multitask in a professional office environment
• Basic computer proficiency (Microsoft Office / Google Workspace)
• Reliable, detail-oriented, and customer-focused

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.