Customer Support Specialist — Onboarding & Client Care

Modalways; Birmingham (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth opportunities

Job summary

Modalways is seeking a dedicated Customer Service Representative to handle client inquiries and maintain service records. You will coordinate with internal teams to ensure high-quality customer experiences and support onboarding for new clients.

The role emphasizes strong communication, multitasking, and reliability in a professional office setting, with full-time W-2 employment and standard benefits.

Qualifications

• High school diploma or equivalent.
• Prior customer service, call center, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a professional office environment.
• Basic computer proficiency (Microsoft Office / Google Workspace).

Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems.
• Document customer interactions and maintain organized service records.
• Coordinate with internal departments to resolve client concerns.
• Track open requests and ensure timely follow-up.
• Support onboarding and service assistance for new clients.
• Follow company procedures and customer service standards.
• Provide general administrative support as needed.

Skills

Communication

Multitasking

Customer focus

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Modalways is seeking a dedicated Customer Service Representative to handle client inquiries and maintain service records. You will coordinate with internal teams to ensure high-quality customer experiences and support onboarding for new clients.

The role emphasizes strong communication, multitasking, and reliability in a professional office setting, with full-time W-2 employment and standard benefits.