Onsite Call Center Rep - Starting Monday, November 2, 2026

FailSafe Communications; Augusta (GA); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Benefits package

Job summary

Account Control Technology is seeking an Onsite Call Center Rep to join our Augusta, GA team. The role pays $16.00/hour with training 9am–6pm EST and a standard 7am–7pm EST schedule after training. Primary duties include handling billing inquiries, disconnect/reconnect, payments, and account support.

We offer paid training, a collaborative environment, and opportunities for growth. Walk-in dates are available at 1040 Stevens Creek Rd, Augusta, GA 30907.

Qualifications

• Must have great attendance.
• Typing speed 35–40 WPM required.
• Excellent communication skills.
• Camera must be on during training.
• Shifts vary 7am–7pm EST; assigned in final weeks of class.
• Overtime may be required during weather events.
• Comfortable using multiple systems and screens.

Responsibilities

• In This Role, You Will:
• Answer inbound calls regarding billing inquiries.
• Handle disconnect/reconnect requests.
• Arrange payments and budget billings.
• Process payments and move in/out service orders.
• Assist customers with My Account and online access.
• Process trouble and outage orders.

Skills

Great attendance

Typing 35–40 WPM

Great communication skills

Camera on during training

Flexible shifts 7am-7pm EST

Overtime potential

Multi-screen systems

Job description

Account Control Technology

Onsite Call Center Rep - Starting Monday, November 2, 2026

US-GA-Augusta

Overview

After the submission of your application, you will receive an email inviting you to visit our office to complete required assessments through our AI-powered platform (Harver). Completion of the assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Walk-in Dates & Times:

• Monday, 9/28 | Tuesday, 9/29 | Wednesday, 9/30 | Friday, 10/2
• 10:00 AM 2:00 PM

Work Location: ONSITE - 1040 Stevens Creek Rd, Augusta, GA 30907

Compensation: $16.00/hour

Paid Training Start Date: Monday, November 2, 2026

Training Hours: Monday thru Friday: 9am - 6:00pm EST

Hours of Operation (following training): Monday thru Friday: 7am - 7pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding

• Billing inquiries
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have great attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera requirements Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• Flexible as shifts vary from 7am-7pm EST (shifts will be assigned in last 2 weeks of class)
• Open to working overtime in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
• Adhere to a break and lunch schedules as assigned
• Must be comfortable utilizing different systems/multiple screens

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP