Financial Services Support Specialist II

JP Morgan Chase; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service across a range of financial products.

You will handle inbound calls in a fast-paced call center, build strong relationships, and propose solutions to meet client needs, while following established procedures and escalating when needed. This role also includes ongoing training and growth opportunities within a dynamic team.

Qualifications

• 2 years of experience in phone or face-to-face settings
• Able to multitask across multiple computer systems
• Strong communication and listening abilities
• Ability to follow procedures and work in a regulated environment

Responsibilities

• Handle a high volume of inbound calls delivering support for financial products
• Interpret customer needs and provide ongoing insights
• Navigate multiple computer systems efficiently
• Work independently and as part of a team to meet goals
• Follow regulatory and departmental practices diligently
• Treat customers with respect and respond with empathy

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service across a range of financial products.

You will handle inbound calls in a fast-paced call center, build strong relationships, and propose solutions to meet client needs, while following established procedures and escalating when needed. This role also includes ongoing training and growth opportunities within a dynamic team.