Account Service Specialist I: Client Care & Solutions

JP Morgan Chase; Tempe (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health coverage

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes routine tasks within a well-defined framework, with supervision for non-standard issues and a focus on empathy, accuracy, and regulatory compliance.

Qualifications

• 1 year of experience in phone or face-to-face settings.
• Ability to multitask with computer systems and stay accurate.
• Ability to learn products and systems quickly and seek feedback.

Responsibilities

• Handle a high volume of inbound calls delivering support for financial products.
• Interpret customer needs and provide continuous insights.
• Navigate multiple computer systems efficiently.
• Work independently and collaboratively to meet goals.
• Follow regulatory and departmental practices.
• Own each interaction with empathy and respect.

Skills

Communication

Information gathering

Decision making

Customer interaction

Multitasking

Empathy

Problem solving

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes routine tasks within a well-defined framework, with supervision for non-standard issues and a focus on empathy, accuracy, and regulatory compliance.