Bilingual Inbound Customer Service Specialist I

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 38,000 - 45,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering excellent customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes team collaboration, following established procedures, and addressing standard issues with supervision guidance as needed.

Qualifications

• Fluent in reading and speaking Spanish and English.
• Strong communication, information gathering, and decision-making skills.
• At least 1 year of experience in phone or face-to-face customer service.
• Ability to multitask across computer systems and work accurately.
• Ability to handle complex interactions with empathy, sound judgment.
• Adaptable to new situations and diverse workplaces.
• Fast-paced, results-driven, and able to learn quickly.
• Proficient computer literacy and tech-enabled problem solving.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems with efficiency and resilience.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Bilingual Spanish-English

Customer service

Phone support

Multitasking

Empathy

Communication

Problem solving

Fast learner

Computer literacy

Attention to detail

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering excellent customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes team collaboration, following established procedures, and addressing standard issues with supervision guidance as needed.