Financial Services Call Center Specialist I (Onsite)

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San Antonio (TX)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. This on-site role is based in San Antonio, Texas, and requires strong communication and multitasking abilities within a fast-paced call center environment.

You will handle inbound calls, build relationships, and offer solutions while following established procedures.

Qualifications

Excellent communication, information gathering, and decision-making skills.
1+ year of customer-facing experience in phone or in-person settings.
Ability to multitask across multiple computer systems while maintaining accuracy.
Empathy, composure and sound judgment in customer interactions.
Ability to adapt to new situations and diverse workplace cultures.
Fast-paced, results-driven with high efficiency.
Strong problem-solving and solution-presentation abilities.
Willingness to learn products and systems quickly and take feedback.
Proficient computer literacy and professional communication.

Responsibilities

Handle a high volume of inbound calls delivering support for financial products.
Interpret customer needs and provide ongoing insights.
Navigate multiple computer systems efficiently.
Work independently and with the team to meet goals.
Comply with regulatory and departmental procedures.
Own every interaction with empathy and respect.