In-Store Wireless Support Specialist

DSI Systems; Murrieta (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Insurance benefits

401k match

Paid time off

Profit sharing

Phone discount

Paid training

Job summary

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail environments. You will handle account, billing, device, and service concerns with professionalism.

The role requires strong communication, resilience, and the ability to navigate multiple systems while meeting performance metrics. Flexible schedules including evenings and weekends are required; in return, you’ll join a supportive team with training and growth opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail environments. You will handle account, billing, device, and service concerns with professionalism.

The role requires strong communication, resilience, and the ability to navigate multiple systems while meeting performance metrics. Flexible schedules including evenings and weekends are required; in return, you’ll join a supportive team with training and growth opportunities.