In-Store Wireless Support Specialist – Customer Experience

Socket.dev; Saint John (MO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay at $26/hour

Comprehensive training and development

Supportive team environment

Career growth opportunities

Insurance: medical, dental, vision, & 

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service concerns while maintaining professionalism in high‑volume settings.

The role emphasizes strong communication, emotional resilience, and comfort with technology, with opportunities for growth and advancement within a dynamic retail team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high‑stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Navigate multiple systems and document interactions accurately.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service concerns while maintaining professionalism in high‑volume settings.

The role emphasizes strong communication, emotional resilience, and comfort with technology, with opportunities for growth and advancement within a dynamic retail team.