In-Store Wireless Support Specialist - Competitive Pay

DSI Systems; Shoreline (WA); On-site; USD 74,390,000 - 81,829,000; Full time

Benefits offered by this job

Comprehensive training and development

Healthcare benefits

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Career advancement opportunities

Job summary

DSI Systems is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device support, and service concerns while troubleshooting wireless devices in a high-volume environment.

The role requires strong communication, resilience, and the ability to stay calm and professional under pressure, with flexible work hours including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and coordinate with store leadership.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexible hours

Job description

DSI Systems is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device support, and service concerns while troubleshooting wireless devices in a high-volume environment.

The role requires strong communication, resilience, and the ability to stay calm and professional under pressure, with flexible work hours including evenings and weekends.