In-Store Wireless Support Specialist

DSI; Oregon (WI); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive pay

Training programs

Career growth

Employee discount

Profit sharing

Job summary

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You’ll handle billing questions, plan changes, device issues, and service concerns while maintaining professionalism in a busy environment.

Responsibilities include troubleshooting devices, collaborating with cross-functional teams, and ensuring a high level of customer satisfaction. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.

Skills

Customer service

Communication

Multitasking

Attention to detail

Stress management

Job description

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You’ll handle billing questions, plan changes, device issues, and service concerns while maintaining professionalism in a busy environment.

Responsibilities include troubleshooting devices, collaborating with cross-functional teams, and ensuring a high level of customer satisfaction. This role requires flexibility for evenings, weekends, and holidays.