In-Store Wireless Sales & Service Pro

T-MOBILE USA, Inc.; Mount Pleasant (WI); On-site; USD 40,000 - 42,000; Full time

Job summary

T-Mobile USA, Inc. in Mount Pleasant, WI is seeking Mobile Associates to deliver a top-tier customer experience, drive sales, and build loyalty. You will leverage digital tools during interactions and onboarding, while continually learning about wireless innovations and product knowledge.

The role requires a high school diploma, 6 months of customer service or retail sales experience, and the ability to work in a fast-paced team environment. Training is provided on in-store processes and systems.

Qualifications

• High School Diploma/GED required.
• 30 days T-Mobile Mobile Associate experience required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Serving and selling to customers, while providing a best in class customer experience and building loyalty.
• Consistently leverages digital tools in interactions and onboarding.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Partners with T-Mobile employees across channels, including business and customer service.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Mount Pleasant, WI is seeking Mobile Associates to deliver a top-tier customer experience, drive sales, and build loyalty. You will leverage digital tools during interactions and onboarding, while continually learning about wireless innovations and product knowledge.

The role requires a high school diploma, 6 months of customer service or retail sales experience, and the ability to work in a fast-paced team environment. Training is provided on in-store processes and systems.