In-Store Tech Team Lead: Elevate Customer Experience

Mosaic North America; Houston (TX); On-site; USD 37,000 - 43,000; Full time

Job summary

Mosaic Sales Solutions US Operating Co, LLC is hiring a Tech Lead/Team Lead to coach specialists, resolve escalations, and promote the latest brand devices in-store in Houston. You will train and motivate staff to deliver a world-class consumer experience and build strong relationships with management and associates.

The role emphasizes leadership, coaching and hands-on mentorship to meet consumer experience goals, while coordinating product launches and ensuring smooth store operations.

Qualifications

• 5+ years' sales/consumer service experience in a retail environment, preferably hi-tech/consumer electronics.
• 1-3 years' previous leadership experience in telecommunications or consumer service-related industry.
• Effective communication, presentation and interpersonal skills.
• Strong organizational skills with attention to detail.
• Experience with brand products and services and training peers.

Responsibilities

• Assess customer support needs, troubleshoot issues and explain solutions.
• Provide post-sale setup support for customers.
• Manage customer queues and resolve escalations in a fast-paced environment.
• Identify and elevate potential product issues to internal teams.
• Collaborate with repair and management teams to meet client expectations.
• Prepare products for launches and assist with visual merchandising.
• Meet and greet customers, assist with sales and complete transactions.

Skills

Excellent communication skills

Motivates team

Coaching

Leadership

Customer focus

Flexible hours

Job description

Mosaic Sales Solutions US Operating Co, LLC is hiring a Tech Lead/Team Lead to coach specialists, resolve escalations, and promote the latest brand devices in-store in Houston. You will train and motivate staff to deliver a world-class consumer experience and build strong relationships with management and associates.

The role emphasizes leadership, coaching and hands-on mentorship to meet consumer experience goals, while coordinating product launches and ensuring smooth store operations.