Tech Team Lead: Elevate In-Store Tech Experience

Acosta; Houston (TX); On-site; USD 37,000 - 43,000; Full time

Job summary

Acosta is seeking a Tech Team Lead for Google Store Retail in Houston to coach Tech Specialists and drive a world-class consumer experience. The role focuses on training, motivating, and mentoring staff to promote the latest brand devices and services.

Responsibilities include managing escalations, ensuring excellent customer service, and supporting product launches. The position requires leadership experience in retail tech and a strong customer-focus mindset.

Qualifications

• 5+ years’ sales/consumer service experience in a retail environment, preferably hi-tech /consumer electronics
• 1-3 years’ leadership experience in telecommunications or consumer service-related industry
• Effective communication, presentation and interpersonal skills
• Strong organizational skills with attention to detail
• Experience with consumer electronics stores technology
• Passion for leading edge technology and product solutions
• Strong written and verbal communication and working knowledge of G-Suite
• Knowledge of standard operating procedures
• Experience coaching and positive reinforcement
• Ability to work flexible schedule including nights and weekends

Responsibilities

• Assess customer support needs, troubleshoot or diagnose issues and explain potential solutions to all knowledge levels
• Provide assistance for customer product post-sale setup
• Manage customer queues, prioritize resources and resolve escalations quickly
• Identify, document and escalate potential product issues to internal team
• Coach associates on consumer interactions and performance
• Coordinate with security, facilities and space management for product launches
• Meet and exceed goals for consumer experience, sales and productivity
• Oversee floor experience and act as floor leader to ensure a helpful experience
• Support management needs and assist with breaks and scheduling

Skills

Customer Focus

Tech Savvy

Decision Quality

Manages Complexity

Directs Work

Ensures Accountability

Drives Results

Develops Talent

Builds Effective Teams

Communicates Effectively

Manages Ambiguity

Job description

Acosta is seeking a Tech Team Lead for Google Store Retail in Houston to coach Tech Specialists and drive a world-class consumer experience. The role focuses on training, motivating, and mentoring staff to promote the latest brand devices and services.

Responsibilities include managing escalations, ensuring excellent customer service, and supporting product launches. The position requires leadership experience in retail tech and a strong customer-focus mindset.