In-Store Tech Support & Device Setup Specialist

Best Buy; Bloomington (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy’s Geek Squad Agent role in Bloomington, IN delivers friendly tech support at the store. You’ll learn, assist customers with setup, and help decide whether to repair or replace devices while coordinating with other agents.

Expect hands-on service, ongoing training, and a flexible schedule including holidays and weekends, with benefits and employee discounts as part of a broad employee program.

Qualifications

• Minimum 3 months retail or customer service experience.
• Willing to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and problem solving.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology aptitude

Job description

Best Buy’s Geek Squad Agent role in Bloomington, IN delivers friendly tech support at the store. You’ll learn, assist customers with setup, and help decide whether to repair or replace devices while coordinating with other agents.

Expect hands-on service, ongoing training, and a flexible schedule including holidays and weekends, with benefits and employee discounts as part of a broad employee program.